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Returns and exchanges

Returns:

  • You have the right of withdrawal of the sale agreement within 14 days from the date of delivery.
  • The statement of withdrawal from the sales contract should be submitted in writing. It is sufficient to send the statement and the returned goods within the deadline by mail or courier service to the address provided below.
  • The goods shall be returned in a complete and unchanged state.
  • After review of the condition of returned goods, if they remain in a complete and unchanged state, we will refund payments to you not later than 14 days from the date of your withdrawal.
  • The cost of returning the goods is on your side.
  • We will not accept any cash on delivery parcels.

Detailed returns policy available in Terms and Conditions.

Change of goods (different size or color)

  • We can exchange the goods on similar terms as in the case of returns.
  • The statement of statement of exchange of purchased goods should be submitted in writing, within 14 days from the date of delivery. It is sufficient to send the statement and the returned goods within the deadline by mail or courier service to the address provided below.
  • The goods shall be returned in a complete and unchanged state.
  • After review of the condition of returned goods, if they remain in a complete and unchanged state, we will send the exchanged goods not later than 14 days from the date of your withdrawal.
  • The cost of returning and resending the goods is on your side – we’ll inform you how to proceed to pay the resending fee.
  • We will not accept any cash on delivery parcels.

Download return / exchange form:

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